No worries! Please contact our customer service as soon as possible and include your order number.

We are unable to make changes to an order once it has been placed. However, if your order has not yet been processed, we may still be able to cancel it. You can then place a new order with the correct size.

If your order has already been shipped, you can return the item and place a new order.

Please contact our customer service as soon as possible with your order number and the correct address.

If your order has already been shipped, we will be happy to help you find a suitable solution.

It is not possible to make changes to an order once it has been placed.

If you would like to cancel your order, please contact our customer service as soon as possible and include your order number. If your order has not yet been processed, we may still be able to cancel it.

If your order has already been processed or shipped, cancellation is unfortunately no longer possible.

Please check your spam or junk folder first, as the confirmation email may have ended up there.

If you still haven’t received anything, please contact our customer service and we will assist you.

Orders placed on weekdays before 21:00 are often shipped the same day.

• The Netherlands: 1–2 business days
• Belgium: 1–3 business days
• Germany: 1–3 business days

The Netherlands:
Free shipping on orders over €100
€4.95 shipping fee on orders under €100

Belgium:
Free shipping on orders over €150
€4.95 shipping fee on orders under €150

Germany:
Free shipping on orders over €200
€7.95 shipping fee on orders under €200

We ship to the Netherlands, Belgium, and Germany.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking link. This allows you to easily track your package.

Can’t find this email? Please check your spam or junk folder first.

Still haven’t received anything? Feel free to contact our customer service and we’ll be happy to help.

All orders are shipped with DHL.

You can return your order within 14 days of receiving it via our return portal.

You can easily register your return via our return portal. After registration, you will receive instructions on how to return your package.

You will receive a digital barcode or QR code, which can be scanned at a drop-off point of the selected carrier. There is no need to print a return label.

Return shipping costs are at your own expense. The exact cost will be shown when registering your return and depends on the weight of your package.

• The Netherlands — from €4.95
• Belgium — from €4.95
• Germany — from €5.95

You can return your order within 14 days of receiving it.

Items must be unworn, unwashed, and have all original tags attached. If this is not the case, we are unable to accept the return.

It is not possible to exchange items directly.

If you would like a different size or item, please return your order and place a new one.

Once your return has been received by our returns department, we will process it as quickly as possible.

The refund will be issued within 5 business days via the original payment method or as store credit, depending on the option selected when registering your return. In most cases, this is processed sooner. During holidays or sale periods, processing times may be slightly longer.

Any shipping costs paid with your original order will be refunded when returning your order.

Once your return has been received, we will process it as quickly as possible. This usually takes up to 5 business days. In most cases, this is faster. During holidays or sale periods, processing times may be slightly longer.

If you have not received your refund after this period, please contact our customer service and we will assist you.

You can pay using American Express, Apple Pay, Bancontact, Google Pay, iDEAL, Maestro, Mastercard, PayPal, and Visa.

Yes, your payment is processed through a secure connection. You can safely and securely complete your purchase.

We’re sorry to hear that! Please check if there are sufficient funds available and try again.

If no payment has been deducted and you have not received an order confirmation, your order was not completed. You can place your order again.

Still having trouble? Feel free to contact our customer service and we’ll be happy to assist you.

We’re sorry! Please check your spam or junk folder first.

Still haven’t received anything? Feel free to contact our customer service and we’ll help you further.

You can enter your discount code during checkout in the designated field. The discount will be automatically applied to your total.

Please note: discount codes cannot always be combined with other promotions.

You can enter your gift card code during checkout in the designated field. The amount will automatically be deducted from your total.

If the balance on your gift card is not sufficient, you can easily pay the remaining amount using one of the available payment methods.

The size you are looking for is currently out of stock.

Click on the sold-out size on the product page and leave your email address via the “Notify me when available” button. You will automatically receive a notification as soon as the size is back in stock.

Our items generally fit true to size.

On the product page, you will find more information about the fit of the item. In addition, each product includes a detailed size chart under the “Size Chart” section, where all measurements are listed in centimeters.

Not sure which size to choose? Feel free to contact our customer service, we’re happy to help.

You can find the specific care instructions on the product page and on the label inside the item.

We recommend always following these instructions to maintain the quality and fit of your item.

You can subscribe to our newsletter at the bottom of our website.

By subscribing, you’ll stay up to date on new collections, styling inspiration, and exclusive offers.

Would you like to stop receiving our newsletter? You can easily unsubscribe via the link at the bottom of any newsletter.

After clicking the link, you’ll be redirected to a page where you can confirm your unsubscribe request. From that moment on, you will no longer receive newsletters.

Changed your mind? You can always subscribe again via our website.