Shipping policy

Shipping

Orders placed on business days before 4:00 PM (16:00) are shipped the same day.
Orders placed on Saturdays and Sundays are processed and shipped on the next business day.

The Netherlands

Free shipping on orders over €100
Shipping costs for orders under €100 are calculated at checkout.

Belgium

Free shipping on orders over €150
Standard shipping fee: €4.95 for orders up to €149.99
Estimated delivery time: 1–2 business days

Germany

Free shipping on orders over €200
Standard shipping fee: €7.95 for orders up to €199.99
Estimated delivery time: 2–3 business days

Please note

During holidays, sale periods, and promotional campaigns, order volumes are higher than usual.
While we always do our best to process and ship your order as quickly as possible, delivery may take slightly longer than you are used to.

Delivery

After placing your order, you can select your preferred shipping method. Delivery options include:

Home address
Alternative address
Business address

All parcels are shipped with DHL.

Delivery attempts

DHL will usually attempt delivery twice.
After the first failed attempt, the parcel may be delivered to a neighbor or a second attempt will be scheduled (usually the next business day).

Missed delivery?

You will receive a note in your mailbox or an e-mail notification.
After two failed attempts, the parcel is delivered to a DHL ServicePoint.

Collection at ServicePoint

Parcels are typically held for up to 2 weeks.
Please bring a valid ID when collecting your parcel.

Track your order

After placing your order, you will receive an order confirmation by e-mail.
Once your parcel has been collected by DHL, you will receive a Track & Trace code to follow your shipment.