Privacy policy
This Privacy Policy explains how your personal data is collected, used, and protected when you visit or use www.josephineco.com (“Website”). This policy applies to all products, services, and interactions with Josephine & Co, both online and offline.
Josephine & Co respects the privacy of all visitors and customers and recognizes the importance of carefully handling personal data. We therefore apply strict security measures and privacy standards to protect your information.
This Privacy Policy contains important information regarding the processing of personal data by Blue Denim Lodge B.V., located at Velperengh 14, 3941 BZ Doorn, The Netherlands, trading under the name Josephine & Co (“Josephine & Co”, “we”, “us”, or “our”), acting as the data controller.
Table of Contents
- What data do we collect?
- How do we use your data?
- Legal basis for processing
- Who has access to your data?
- Do we share your data with third parties?
- How long do we retain your data?
- Social networks
- Protection of personal data
- Cookies
- Minors
- Your privacy rights
- Complaints
- Changes to this Privacy Policy
- Contact
1. What data do we collect?
Josephine & Co collects personal data when you use our Website, place an order, create an account, contact us, or subscribe to our newsletter.
Data you provide to us
Personal information
Information used to identify you, including:
- First and last name
- Initials
- Date of birth
- Email address
- Customer number
- Password
- Social media login information
Contact details
Information used to contact you and deliver orders, including:
- Phone number
- Billing address
- Shipping address
- Email address
Order and purchase information
Information necessary to process your order, including:
- Shopping cart information
- Purchase history
- Payment information
- Shipping details
- Order number
Correspondence
When you contact customer service, we may process:
- Email correspondence
- Customer inquiries
- Feedback
- Customer service notes
Preference information
Information used to personalize your shopping experience, including:
- Language preferences
- Wishlist items
- Preferred address
- Browser settings
We do not store payment details on our own servers. Payments are processed through carefully selected third-party payment providers that apply appropriate security measures.
Data collected automatically
Social media information
When interacting with Josephine & Co through social media, we may process publicly available information such as:
- Likes and reactions
- Messages
- Public profile information
- Social media interactions
This will only happen if you have given consent.
Location data
We may process location-related information such as:
- IP address
- Place of residence
- GPS location
This only takes place with your consent.
Device and technical information
When visiting our Website, we may automatically collect information such as:
- IP address
- Browser type
- Operating system
- Pages visited
- Date and time of visit
- Referring URLs
Behavioral and profile information
To improve your shopping experience, we may process information relating to:
- Browsing behavior
- Purchase history
- Shopping preferences
- Website interactions
We will only process this information after obtaining your consent where required.
2. How do we use your data?
Josephine & Co processes personal data exclusively for purposes related to our services and webshop operations.
We may use your data to:
- Process and deliver orders
- Manage your account
- Send order updates
- Provide customer service and support
- Improve our Website and services
- Conduct market research
- Send newsletters and marketing communications (if consent has been given)
- Personalize your shopping experience
- Prevent fraud and misuse
By placing an order, you agree that we may process your personal data for the performance of the agreement.
3. Legal basis for processing
We process personal data only on valid legal grounds, including:
Performance of a contract
For:
- Processing orders
- Delivering products
- Managing accounts
- Providing customer service
Legal obligations
For:
- Tax regulations
- Administrative obligations
- Fraud prevention
- Legal requests from authorities
Legitimate interests
For:
- Improving our Website and services
- Securing our systems
- Analyzing customer behavior
- Internal reporting
Consent
For:
- Newsletters
- Personalized marketing
- Cookies and tracking
- Behavioral analysis
You may withdraw your consent at any time.
4. Who has access to your data?
Your personal data is only processed by employees and partners who require access in order to perform their work.
In addition, we work with carefully selected third-party service providers, such as:
- Payment providers
- Shipping partners
- Hosting providers
- Marketing platforms
- Customer service software providers
These parties process personal data solely in accordance with our instructions and applicable privacy laws.
5. Do we share your data with third parties?
Josephine & Co never sells your personal data to third parties.
We only share personal data:
- When necessary for our services
- When legally required
- To protect Josephine & Co or its customers
- When you have provided consent
6. How long do we retain your data?
We do not retain personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required.
After the applicable retention period, your data will be deleted or permanently anonymized.
7. Social networks
Our Website may contain links to social media platforms such as Instagram, Facebook, and Pinterest.
When interacting with these platforms, social media providers may collect information about your activities. Josephine & Co is not responsible for the privacy practices of these external parties.
We recommend reviewing the privacy policies of these platforms.
8. Protection of personal data
Josephine & Co takes appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or disclosure.
Security measures
We use, among others:
- SSL encryption
- Secure payment environments
- Encrypted data transfers
- Restricted access rights
- Secure servers
Although we take appropriate security measures, complete security of data transmission over the internet can never be guaranteed.
External links
Our Website may contain links to external websites. Josephine & Co is not responsible for the content or privacy practices of these websites.
Newsletter subscription
You may subscribe to our newsletter through the Website. Every newsletter contains an unsubscribe link allowing you to opt out at any time.
9. Cookies
Josephine & Co uses cookies and similar technologies to ensure the proper functioning of the Website, improve user experience, and provide personalized content.
For more information, please refer to our Cookie Policy.
10. Minors
Our Website and services are not intended for individuals under the age of 18.
If you are under 18 years old, we ask that you obtain permission from a parent or legal guardian before providing personal data.
11. Your privacy rights
You have the right to:
- Request access to your personal data
- Correct your personal data
- Request deletion of your data
- Object to processing
- Restrict processing
- Transfer your data
- Withdraw consent
If you would like to exercise any of these rights, please contact us at:
To verify your identity, we may request a copy of a valid identification document. Please ensure your passport photo and citizen service number (BSN) are blacked out.
We will respond to your request within one month.
12. Complaints
If you have a complaint regarding how Josephine & Co handles your personal data, please contact us at:
You also have the right to file a complaint with the Dutch Data Protection Authority:
https://www.autoriteitpersoonsgegevens.nl
13. Changes to this Privacy Policy
Josephine & Co reserves the right to amend this Privacy Policy at any time.
The most current version will always be published on our Website. We recommend reviewing this Privacy Policy regularly.
14. Contact
If you have questions regarding this Privacy Policy or the processing of your personal data, please contact us.
Josephine & Co
Velperengh 14
3941 BZ Doorn
The Netherlands
Email: info@josephineco.com